Last updated: 29 September 2026
These terms are an agreement between you and Merjora, operated by Merjora S.L. in Madrid, Spain. By creating an account, purchasing a service or continuing to use Merjora, you agree to these terms. If you act for an organisation, you confirm that you have authority to bind it and that you are legally able to enter this agreement.
Merjora provides AI opportunity assessment, decision intelligence, implementation support and value tracking. Subject to these terms and your selected plan, we grant you a limited, non-exclusive, non-transferable right to use the service for your internal business purposes. We do not guarantee that the service will always be uninterrupted, available or error-free.
Opportunity values, hours saved and financial figures shown before an improvement is built are estimates based on the information you provide. They are not guaranteed outcomes.
You must provide accurate, current information, keep credentials confidential and remain responsible for activity under your account. You confirm that you have the rights needed for content you submit. You retain ownership of that content and grant Merjora a limited licence to host, process and transmit it only as needed to provide, secure and improve the service.
You must not use the service unlawfully; commit fraud or send spam; infringe intellectual-property, privacy or other rights; upload malware; probe, scrape or interfere with security or availability; bypass technical limits; reverse engineer the service except where law expressly permits it; resell the service without permission; create deceptive deepfakes, hate or abusive content; generate malware; or attempt to defeat safety controls. You are responsible for your prompts, for having rights to submitted material, for reviewing outputs before use and for complying with applicable law.
AI-assisted outputs can be incomplete, inaccurate or unsuitable for a particular purpose. They are not legal, financial, medical or other regulated professional advice and require qualified human oversight where decisions could materially affect people or a business. Merjora may refuse or filter outputs, remove or restrict content and suspend accounts to protect users, rights holders and the service.
Merjora and its licensors retain ownership of the service, software, methods, documentation, branding and related intellectual property. Subject to third-party rights and applicable law, you retain rights in your inputs and outputs. Rights-holder complaints may be sent to hola@merjora.com with enough information to identify the work and disputed material. We may remove material and suspend or terminate repeat infringers.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's Buyer Terms at https://www.paddle.com/legal/checkout-buyer-terms govern payment, billing, tax, subscription renewal, cancellation and refund mechanics. Any recurring price and billing frequency are shown before purchase; subscriptions renew until cancelled through the method Paddle provides.
Merjora offers a 30-day money-back guarantee for purchases. Refund eligibility and requests are explained in our Refund Policy at /refund-policy and Paddle's Refund Policy at https://www.paddle.com/legal/refund-policy. You can request a refund through https://paddle.net or contact hola@merjora.com.
Merjora may suspend or terminate access for a material breach of these terms, non-payment, a security or fraud risk, infringement, or repeated or serious policy violations. Where reasonably possible, we will notify you and allow an opportunity to remedy the issue. You may cancel as described at checkout. When access ends, we may delete account content after any legally required retention or reasonable export period.
To the fullest extent permitted by law, the service is provided as available and without implied warranties of merchantability or fitness for a particular purpose. Merjora is not liable for indirect, consequential or special loss, including loss of profit, data or goodwill. Our aggregate liability is limited to fees you paid to Merjora in the 12 months before the event giving rise to the claim. Nothing excludes liability that cannot lawfully be excluded, including fraud, death or personal injury caused by negligence.
Spanish law governs these terms and the courts of Madrid, Spain have jurisdiction, subject to any mandatory consumer rights. Questions may be sent to hola@merjora.com.