The challenge
Mutua Madrileña needed to scale operations while maintaining service quality and controlling operational cost.
Insurance · Spain
Mutua Madrileña
Automating at scale without losing control.
Automation deployed across a hundred business processes to release operational capacity.
- 4M
- 100
- 75K+
- 13.5M+
Real-world AI transformation
The opportunity
Repetitive operational workflows represented a significant opportunity for automation.
The transformation
Automation was introduced across numerous business processes.
The outcome
Millions of automated operations and tens of thousands of employee hours released back to the business.
What Merjora reads from this
One process rarely justifies a programme. A hundred small, well-chosen processes compound into real capacity — which is exactly why ranking matters more than enthusiasm.
What could this look like in your business?
The same patterns — routing, drafting, triage, reporting — exist in almost every operation. Merjora finds where they sit in yours and estimates what they are worth.