The challenge
Highly trained nurses were spending significant time preparing appeal determination letters.
Healthcare
Acentra Health
Turning repetitive clinical administration into capacity.
Generative AI drafts appeal determination letters while clinicians stay in control of the decision.
- 11,000
- ~$800K
- 50%
- 99%
Real-world AI transformation
The opportunity
Generative AI could assist with drafting the letters while keeping clinicians in control.
The transformation
Acentra Health built MedScribe on Azure OpenAI Service to generate draft appeal determination letters, processing 20–30 letters per nurse per day.
The outcome
The process became roughly twice as fast, releasing 11,000 nursing hours and approximately $800K in savings.
What Merjora reads from this
Drafting is almost always the opportunity, not deciding. Keep the expert on the decision and give the first draft to the machine.
What could this look like in your business?
The same patterns — routing, drafting, triage, reporting — exist in almost every operation. Merjora finds where they sit in yours and estimates what they are worth.