Missed calls
Reception is with a patient, so the enquiry is lost or answered late.
Private clinics
More appointments. Fewer calls and admin tasks.
Most patients write outside reception hours. Merjora handles the enquiry, identifies the treatment, offers real availability and reduces no-shows with reminders.
Where the time goes today
Out-of-hours enquiries
Evenings and weekends concentrate requests nobody answers.
No-shows and gaps
Every unannounced absence is diary time you never recover.
What Merjora automates
Enquiry handling
Replies on web, WhatsApp or phone with the clinic's own information.
Need identification
Distinguishes first visit, check-up or urgency and routes to the right professional.
Bookings and changes
Offers real slots, confirms, reschedules and frees the diary instantly.
Reminders and follow-up
Reminds, recovers no-shows and follows up after treatment.
How the flow works
- 01
Enquiry
- 02
Merjora replies
- 03
Identifies need
- 04
Books appointment
- 05
Reminds
- 06
Follows up
Example interaction
Scenarios and figures on these pages are illustrative models, not client results.
CustomerGood evening, do you have an appointment for a cleaning this week?
MerjoraGood evening. Is this your first visit with us or are you already a patient?
CustomerAlready a patient, I came in January.
MerjoraPerfect. I have Thursday 10:15 or Friday 18:00 with Dr Ramos. I'll send a reminder 24 h before.
Business outcomes
- 24/7
- -30%
- 0
Impact and return
In a private clinic the value sits in the diary: slots filled, absences avoided and reception freed from the phone.
- Evening and weekend enquiries become Monday appointments.
- Reminders cut no-shows and let you reassign the slot.
- Reception spends its time with the patient in the room.
Illustrative example — modelled scenario, not an actual client
Illustrative example — Clinic
A private clinic automates enquiries and reminders
A private clinic automates enquiry handling and appointment reminders, reducing admin calls and recovering appointments previously lost outside reception hours.
- -40%
- -30%
- +15%
Frequently asked questions
- Does Merjora give medical advice?
- No. Merjora handles enquiries, scheduling and administrative follow-up. Clinical judgement stays with the professional.
- Is health data handled compliantly?
- Data is processed under GDPR, hosted in the EU, with access limited to the flow the clinic authorises.
- Does it connect to our scheduling software?
- Yes — that is usually the first flow: read real availability and write the appointment into your system.
Does your business work differently?
Tell us how your team operates and we'll show you what Merjora can automate.